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January 8, 2010 2:35 AM

Microsoft Bing's Big Plan for 2010: Refinement



Microsoft CEO Steve Ballmer has a sense of humor about himself.

That's what I suspected after his Jan. 6 keynote at the 2010 Consumer Electronics Show (CES), when Ballmer stood before the audience in a bright red sweater and announced: "We Bing, and we Bing, Bing, Bing all the time--at least in my world." I felt sure he was poking a little fun at his much-publicized proclivity for occasionally repeating the same word in sequence.

Microsoft's Bing team, though, seems to want its users to Bing a little less--or at least a bit more efficiently. That's what I've picked up on during conversations here at CES over the past few days: that Bing in 2010 will take steps to:

1.) Refine its data ingestion process

2.) Attempt to sense better what its users want out of a particular search

3.) Structure results more efficiently

Microsoft's upcoming search-and-advertising agreement with Yahoo could help with that first item, given that Bing powering search on Yahoo's pages will mean that Yahoo users' data will flow back into (and help refine) Bing's processes. But apparently there's only so much of that sort of data that a search engine can take in before the law of diminishing returns begins to apply itself; to further help its data ingestion process, Microsoft will also rely on structured data, such as movie listings, developed by third parties.

The second item, attempting to better sense what users want out of a particular search ("weather," say, or "nearby restaurants"), will necessitate Bing stitching together data from multiple sources, including seeing what other users who searched for those same terms eventually settled upon.

But the third one interested me in particular. If you type in, say, a restaurant name into Bing, it will offer you a dynamic scorecard of items such as "portion size," "presentation," "service," and the like. But it's not people assembling those scores, at least not in a direct way: a Bing algorithm semantically analyzes various reviews, scores words, and produces a result.

In 2010, the Bing team will apparently focus on refining that process, working the equations to produce better results for those Bing "task pages" that pull data from multiple sources. "It's about optimizing the end user," a Microsoft spokesperson told me yesterday afternoon.

Bing and Google have been engaged recently in a bit of competitive tit-for-tat, with each search engine adding additional features, or expanding the functionality of existing ones, in a bid to either attract more users (in Bing's case) or maintain their already substantial user base (Google). That competition has been active pretty much ever since Bing launched last summer, and shows no signs of going away soon.

But as both Bing and Google add functionality, and as Bing further attempts to refine its search processes, I can't help but think that, with each passing month, we get further away from the traditional search-engine model of "page of blue hyperlinks." And while we may never escape that particular model entirely, it's fun to conjecture about how different search will look five years from now, or 10.

What do you think?

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Comments (5)

tim.hobbes :

I don't see many people mentioning that, after all the marketing and money and partners and advertisements and buzz, today Bing's global market share is about the same as Microsoft Live Search in 2008: about 3%.

By the news we see since Bing launch, it seems that it is growing fast and furiously. It is not. It inherited most of MSN's and Live's share, and still didn't advance past the best results the previous MS search engines achieved.

Surprising, uh? See by yourself:

http://marketshare.hitslink.com/search-engine-market-share.aspx?qprid=4

a.coward :

@tim.hobbes: That's true, but keep in mind that Bing has only really launched in the US and (as of this past autumn) the UK, and even then not all of Bing's features are in the UK. Elsewhere, Bing is simply a rebranded Live Search, so it's no wonder market share hasn't moved globally. In the US however, it's made modest yet solid progress. I wouldn't say it's got Google "scared" per se, but it's clearly gotten their attention: they've been around since 1998, and yet only within the past couple of months have I seen television ads for their search engine. It's a bit ironic given that 90+% of their revenue comes from selling ads, but for most of their history they really haven't had to advertise much themselves because their lead was so secure. Apparently they recently decided that's no longer the case, despite the fact that Microsoft's been trying for years.

Bing's definitely got an uphill battle--especially if they continue to drag their feet in going international--but it's a pretty solid service. I don't think they'll ever overtake Google, but if they keep up the pace of new features, they could very well get to the point were they can hurt Google's margins, which would be strategically valuable in the broader competition between them.

bluvg :

The same could be said about Apple. Their worldwide computer OS marketshare has changed relatively little (ironically, it's about the same as Bing's global market share, and its US market share is actually less than Bing's), but that's not the impression you get from reading the news. No one seems to think like that about Apple, though....

tim.hobbes :

@a.coward: Bing also hasn't yet surpassed the biggest share Live Search had in USA (12%?, I don't recall). So purely from a Microsoft stand point, it is still behind what Live Search achieved before.

You must also consider that 90% of Microsoft's revenue comes from Windows and Office alone. Is Bing just about hurting Google's margin, or also about taking place for next gen computing?

I wonder who will hurt who's margin in this war. Windows/Office revenue is in decline, and the new Office will have an ad-based version - like the sharewares from the nineties.

Microsoft is growing up and they are always looking forward to reach in every region of IT field.

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