Partners Fix Up Office 2007 and Windows Vista
|
Microsoft flagship products feature new user interface elements so innovative that other developers have introduced products to undo the changes. |
On Friday, Addintools, based in Hai-nan, China released Classic Menu for Office 2007, after more than six months of beta testing. The user interface enhancement does what Office 2007 can't: Revert to the Office 2003 look and feel.
What a marketing pitch: "Frustrated by endless searches for features on the Ribbon?" Oh, yeah. There are loads of people that don't like change, and Office 2007 offers plenty of it. So that sales pitch has some appeal.
Some colleagues and I were discussing the Addintools product, and one rightly asked: Why upgrade to Office 2007 only to use the Office 2003 UI? That's a very good question. There are some businesses that would need Office 2007 because of dependencies with other 2007, such as the SharePoint Portal Server. But that doesn't mean they would want the training and support hassle of the newer UI. Many people don't like change. For IT managers, change often means trouble, as employees resist or struggle to change.
I've got no gripes with the Office 2007 UI, although I don't see many huge productivity gains for my personal use. While the Office 2007 ribbon exposes more features, the number of everyday functions is pretty smallmuch, much smaller than what's on the ribbon. The typical unabridged dictionary will have 500,000 or more words, while the average person might regularly use several thousand words. More isn't necessarily better, or necessary.
What matters more than what Addintools offers is its offering's locale: China. Microsoft's worst case scenario is some company in someplace like China or India coming up with viable alternatives to their flagship products Office and Windows. Microsoft has increased its efforts in China, most notably recentlyare the deep Office 2007 price cuts. Microsoft's objectives are more than boosting sales in the world's largest market. China has plenty of good reasons to vie for its own indigenous software industry, which could benefit open source and Linux and hurt Microsoft's sales advancement in the world's largest market. Widespread adoption of Office and Windows in China could deter indigenous software industry development and potential low-cost alternatives to Microsoft software.
Microsoft should be concerned. The third and fourth largest PC manufacturers come from China and TaiwanAcer, which is buying Gateway, and Lenovo. Software from the same countries would be a sensible addition. The Office add-on of today could be the office competitor of the future. Switching costs and other factors would help protect Office's share in established markets like the United States. But the world is a plenty big place for alternatives.
See eWEEK Slideshow: "The Trouble with Vista"
Turning Down the Vista Noise
Another add-in tackles one of Windows Vista's most controversial, new features: UAC, or User Account Control. Last week, BeyondTrust announced Privilege Manager 3.5, which removes UAC prompts without disabling the Vista security feature. The product got surprising endorsement from Microsoft.
Vista's UAC is an on-or-off choice that BeyondTrust changes. IT managers can adapt policies to selectively prompt; ideally, they could reduce the number of annoying prompts while accentuating the importance of others.
Privilege Manager should be an unnecessary product. Microsoft should have designed UAC right in the first place. A bigger problem than UAC is Microsoft's approach to UI design. Typically, Microsoft UIs expose too much complexity to the user. A better approach would be to use software to pull complexity away from the user.
Google is example of a job well done in terms of hiding complexity. Most of the search complexity is hidden from the user. Google algorithms and server software do the heavy work, while the user simply enters in keywords. Searches can be refined by an advanced option, but this more complicated UI isn't the default option.
Hidden complexity is the way of life. It is a common biological motif. The movement of arm and hand is highly complex, but the complexity is largely hidden from most people. Human beings tend to only think about the process when there is injury, disease or something else that interferes with their movement. Technology products should be no more complex than the human interfaces that people interact with on a daily basis.
UAC introduces unnecessary complexity and confusing prompts. Had Microsoft built the function with simplicity as a priority, Vista would take on more of the security burden. Internet Explorer 7 is another example of overly complex security design. There are too many prompts asking if the user wants to allow this or that. The software should be smart enough to warn only when there's a problem, such as an attempt to change settings or add something without permission.
Customers should demand more from Microsoft, and the company shouldn't have to rely on partners to fix what should have been made right in the first place. Microsoft spends millions of dollars in customer research and employs anthropologists to better understand human behavior.
Maybe Bart Simpson should be the new pitchman for Windows Vista. "Don't have a WOW, man."
Related Posts:
- Microsoft's 'Big Mac' Pricing, Microsoft Watch, August 6, 2007
- Microsoft FUD Watch, 8-3-07, Microsoft Watch, August 3, 2007
- Office 2007: Don't Wait for Vista, Microsoft Watch, July 19, 2007
- Microsoft's Mixed Motifs, Microsoft Watch, July 18, 2007
- Questioning Office 2007 Priorities, Microsoft Watch, July 17, 2007
- When Is Three Bucks Too Much?, Microsoft Watch, April 20, 2007
- Gauging Vista's Integrity, Microsoft Watch, February 13, 2007
- An Inconvenient Truth?, Microsoft Watch, February 6, 2007
- Vista Security: A Petulant Child, Microsoft Watch, January 16, 2007
- How Microsoft Wrapped the 'Ribbon' In a Bow, Microsoft Watch, December 6, 2006
- Microsoft Cuts the Ribbon on UI Licensing, Microsoft Watch, November 21, 2006


Comments (21)
Joe;
Sounds a little bit like complacentcy. I mean it took me a day to get used to the new look of Office 2007 and I am a power user as I mentioned before.
Are people that reluctant to change that they will not even spend a couple of hours learning a new program?
Now we got companies out there catering to the needs of these reluctant people -- Waste of money if you ask me.
Posted by Douglas S. Taylor | August 27, 2007 6:02 PM
MS should be worried that because a Chinese company made a product that only works with Office 2007, MS's Office market share in China is now in peril?
I don't get it.
PS: s/undue/undo/
Posted by DCMonkey | August 27, 2007 6:04 PM
This is what I don't get; people demand Microsoft to innovate, Microsoft innovates, Microsoft delivers, then customers refuse to take a few minutes to learn what they demanded.
Posted by Albert | August 27, 2007 7:09 PM
http://www.downloadsquad.com/2007/02/23/do-you-need-office-2007-in-your-small-office/
"The money question"
"Does your business need Office 2007 with its bells, whistles, contextual tabs, galleries and Ribbon now? At the demo, the leader pointed out that things the "geeks" could do are now available to "regular" users like 'us' (well, them). The quandary: those things were always available and regular users could rarely do them so what makes you think they're going to start doing them now because they're prettier?"
Posted by Marco | August 27, 2007 7:43 PM
""Does your business need Office 2007 with its bells, whistles, contextual tabs, galleries and Ribbon now?"
No. But your business does need iWork '08 with fewer functions and more bells, whistles, galleries, and templates. Just ask Joe.
I won't refer to Joe as a "shill" or a "fanboy". I personally think they're derogatory terms and are being used indiscriminately by some people here. No. However, I'll say this - Joe does have more than a soft corner towards Apple.
Posted by reflections | August 27, 2007 7:59 PM
http://why.openoffice.org/yourchoice.html
Six facts to consider about OpenOffice.org 2
1. Independent reviewers have found that OpenOffice.org 2 is seriously good software, and MS-Office users very quickly feel completely at home with it.
2. OpenOffice.org 2 gives you everything you expect in one package - plus useful extras like creating pdf files. You may have noted that MS-Office comes in a confusing number of "editions".
3. Case studies that show changing to OpenOffice.org 2 costs 90% less than upgrading to MS-Office 2007 and having to master a new "look and feel".
4. OpenOffice.org 2 reads all your old MS-Office files. If you make the change to OpenOffice.org 2, your investment in documents, spreadsheets, presentations etc is safe.
5. OpenOffice.org's licencing terms allow you to install it on as many computers as you like and use it for any purpose. Are you quite sure your current copies of MS-Office comply with all of Microsoft's licence conditions?
6. OpenOffice.org is free of any charge. Why pay for software from Microsoft when there's a perfectly good alternative available for free?
--------------
..."And thus, the objectives will be achieves at the same time: To expose MS and uncover its Shills (when they respond desperately)"
Posted by Marco | August 27, 2007 8:07 PM
What is funny is that Joe uses different yardsticks to measure Microsoft and Apple. He plays down a lot of flaws in Apple's products and grossly exaggerates those in Microsoft's. Thus, bugs in the iPhone are simply eccentricities, whereas bugs in Windows point to a train wreck. It seems to me that he isn't reporting on computing trends but rather is trying to influence them.
Posted by reflections | August 27, 2007 8:11 PM
I just spotted a shill. There she is. There she goes. Get her... oops. She got away. Damn! Don't worry, though, shills are attracted to these shill traps, so artfully laid out by some commenters here, like bees to honey.
Posted by reflections | August 27, 2007 8:19 PM
reflections wrote: "What is funny is that Joe uses different yardsticks to measure Microsoft and Apple. He plays down a lot of flaws in Apple's products and grossly exaggerates those in Microsoft's."
Huh? I don't write much about Apple products, but Apple gets its knocks, too:
An iPhone Critic Speaks Out
Do we Really Need Another Windows Browser?
Leopard is One Stubborn Cat
Please excuse me while I pull this comment from the Junk pile, which is where it is sure to land because of the three links.
Joe
Posted by Joe | August 27, 2007 8:47 PM
The mindset of human being have not changed for the last 5000 years. Everyone likes to stay in status quo.
Learning new stuffs sometime does make people feels uncomfortable and eventually stick back to current state.
The invention of new software by a China company to undo new features of Office 2007 does not mean Office 2007 is bad. Joe should find another better case to denounce Microsoft.
As a professional columnist , Joe , however , glorifies a case of reluctant to change. To me, he is absolutely silly, shortsighted and shallow.
He is no different from an extremist , attack becomes his priority but is weak on argumentation
Posted by Eder | August 27, 2007 9:46 PM
This didn't fit well with Microsofts plans- Good for VCSY !$!$!$
All the hopes and dreams of Microsofties everywhere are simply vanishing in smoke everywhere you turn. What's going on Boild? What's happening to all the Microsoft hopes that the patent system will be reformed and VCSY's assault on the great unfulfilled promises of Microsoft will be thwarted?
Ohhh woe is you. Woe is you.
http://online.wsj.com/article/SB11881730...
Patent System's Revamp Hits Wall
Globalization Fears Stall Momentum in Congress;
AFL-CIO Sends a Letter
By GREG HITT
August 27, 2007
WASHINGTON -- A bipartisan effort in Congress to overhaul the patent system -- a priority for some of the nation's biggest technology companies -- is hitting resistance because of concerns the U.S. might be exposed to greater foreign competition.
Patent overhaul appeared to be on a fast track earlier this summer. But plans for a quick vote got derailed last month after the AFL-CIO entered the debate, warning that innovation -- and union-backed manufacturing jobs -- might be at risk if the changes were adopted. The union has considerable clout in the Democratic Congress and expressed concerns with provisions that would expose patents to expanded challenges and might limit damages for infringement.
Yeah you right, all you teamsters. This patent reform effort is a commie attempt to socialize the patent system and rip up the paper that keeps so many of our govmint employees employed.
Heh heh heh... that's a shame.
"At a time when the Chinese government is constantly being challenged to live up to its intellectual-property obligations, we do not want to take actions that may weaken ours," the AFL-CIO's legislative director, William Samuel, said in the pointed missive that was circulated on Capitol Hill.
The sweeping patent initiative -- backed by a business coalition dominated by technology companies such as Cisco Systems Inc. and Microsoft Corp. -- would indeed shift the balance of power of the U.S. patent system. It would make it a bit harder for holders to protect patents. Advocates of the legislation contend the current system encourages patent litigation and costly judgments against infringers -- and stifles innovation. They say the proposals are designed to bring patent rules in line with the rapidly changing U.S. economy, where inventions often reflect hundreds of potentially patentable ideas.
(more at URL although you'll probably get too depressed so better just let it be. You know. Hey Jude and all that crap?}
------
Boy, you Microsoft people can't catch a break, can you?
That's a shame.
Posted by Ben | August 27, 2007 10:48 PM
Ben , you are on the wrong trail , please get yourself out of here.
Please don't simply cut-and-paste some unfounded news and occupy the space herw. WTF
Posted by Eder | August 27, 2007 11:09 PM
Joe, try not to mix reality with your own emotion in writing next time .
Every entry of yours shall be objective
Posted by Eve | August 28, 2007 12:01 AM
i guess when ever apple brings out a brand new product with stunning UI and functionality it is considered to be classic ,futuristic out of this world expirience etc etc .. people will do any thing spend lot of $$ to get it and learn it .. and when MS tries to make lives of ppl a bit easy , ppl dont wanna do tht, how stupid is that ... they wanna stuck with old things and complain MS is not innovative ... such pppl shud stop using MS applications since they dont deserve it ...
Posted by cabhishek | August 28, 2007 12:10 AM
Why upgrade to Office 2007 at all if you don't like the interface? Stick with 2003!
Oh, I get it, you're whining and moaning that someone (IT, or whatever) forced the upgrade. So the upgrade happened, and it's probably your job to learn it and get on with your work.
Posted by GoodThings2Life | August 28, 2007 12:57 AM
Joe, you should then stick to MS-DOS and WordStar.
I don't see just because a vendor reverts the look and feel of Office 2007 warrants the condemn of innovation in Microsoft Office 2007.
There must be progress over the time. For example, PCWeek has changed to Eweek.
Changes lead to frustration and I think you are indeed very frustrated by Office 2007 because your writing indicated that you are stubborn and reluctant to move ahead.
I do hope that Eweek will improve continuously and eventually dump the silly columnist like you .
Posted by John | August 28, 2007 2:20 AM
cabhishek wrote: "i guess when ever apple brings out a brand new product with stunning UI and functionality it is considered to be classic ,futuristic out of this world expirience etc etc .. people will do any thing spend lot of $$ to get it and learn it."
That kind of response, from those folks that elicit it, comes from marketing. Apple does a better job of selling aspirations, of making it seem like if you buy the product your life will be better because of it. Too often, the features aren't so radically innovative, just the marketing or packaging is more compelling. That said, Apple also consistently promises one thing, but delivers more--and that tactic helps create customers' strong emotional bound to the brand and the products.
Joe
Posted by Joe | August 28, 2007 8:01 AM
Ok, I can live with the word "fix" for Vista UAC, although I wound't exactly call it his way. But calling a fix, as if it's broken, a program that allows you to return to the previous UI is simply rediculous and another example of empathy this column has against Microsoft.
Posted by evan | August 28, 2007 12:39 PM
I'm not a software developer. I don't work for a software company. I have no interest in if I work on an Apple computer (with Apple Software), A Windows computer (with Microsoft software), or a Linux computer (with open source software). (All of which I've done during my career by the by.)
Joe is just documenting the reaction of the AVERAGE non-technical users to the Office 2007 ribbon interface. The ribbon was the wrong type of innovation. It was change that using community didn't ask for and isn't find useful or more productive.
No amount of flames or rants by MS fan boys or MS astroturfers will change that fact.
Nice try MS, but no cigar.
Posted by just a drone | August 28, 2007 1:22 PM
Joe Wilcox makes a good point;
"Privilege Manager should be an unnecessary product. Microsoft should have designed UAC right in the first place"
----------------------------------------------------
Like everything that Micro$oft has done, it needs many 3rd party programs to fix and secure it.
Posted by chips | August 29, 2007 2:40 AM
I'm a very technical user (software engineer / UI developer), and the Office 2007 UI goes beyond useless...it's downright irritating. I agree with "just a drone" above that it was simply the wrong innovation. M$ can innovate and do a great job at it - just they've been missing the mark a lot the past 2 years w/ Office, Vista, and some of their "developer" tools (F***Page...'er, I mean, Expressions Web).
Posted by Damien303 | August 30, 2007 11:18 AM