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September 9, 2009 3:46 PM

Microsoft, Best Buy Slides Slam Apple, Linux



So one of today's big news items (aside from Steve Jobs and iLiver taking the stage in San Francisco to roll out the latest Apple toys) revolves around the leaked Best Buy slides created by Microsoft, the ones supposedly intended to educate the box store's associates on why Windows 7-equipped machines are a better deal than devices -- particularly "netbooks" -- equipped with Linux.

I asked Microsoft whether the Linux slides were real, and a spokesperson confirmed that they were. That spokesperson also had this to add: "Microsoft works with its partners to help them prepare to sell our products in a competitive marketplace. This deck, which is just one of many reference materials we provide our retail partners, was specifically developed to show sales professionals the important differences between Linux computers and Windows computers, so they are well equipped to help customers purchase a PC that gives them the experience they expect."

Such news, it goes without saying, is liable to send the blogosphere shrieking like a gaggle of tween girls at a Jonas Brothers concert -- especially ever since the slides themselves started appearing on sites like Ars Technica.

Microsoft has not yet confirmed for me whether a similar Best Buy deck, this one matching up Apple products with Windows 7, is also genuine; if it does, then those slides seem to be training Best Buy employees to repeat many of the arguments made over previous months in favor of Windows products over Apple: namely, the supposed inexpensiveness of Windows 7-equipped PCs relative to MacBooks, and the (equally supposed) higher number of programs that will run on Microsoft's platform.

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With the Linux slides, Microsoft opens a much broader front, claiming that its open-source competitor is incompatible with games such as World of Warcraft, and capable of running only a paltry number of peripherals.

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The counter-argument being made by bloggers and the respective Linux and Apple communities, of course, is that Linux users could use Wine (an emulator) to run Windows programs on their machines, while Apple users needing a Windows 7 application have several options, including dual-boot or running Windows in a virtual machine via a program such as Parallels.

That's almost beside the point. Your average Best Buy customers are looking for whatever PC will take them fastest from Point A (startup) to Point B (Internet, word processing or beating the almighty crud out of worthy foes), and if you tell them they'll need to download Wine or else dual-boot in order to hit that Point, their eyes will likely glaze over. (No insult intended to Best Buy customers, considering I've been one at a number of points over the years.)

Whether or not these slides make false claims -- read the language yourself, and let the parsing and flaming commence -- the fact remains that every company spins its message. Look at Apple's TV spots, which portray Macs as blissfully malware- and-virus-free, even as Apple adds a malware scanner to its "Snow Leopard" OS. To get indignant over a company's rhetorical line is to assume that it's not doing everything in its power to express its best interests.

What is sort of fascinating about these slides is how they suggest Redmond's strategy as it gears up for retail competition this autumn. Despite those early concept slides of the Microsoft Store emulating many details of the Apple Store, it seems -- at least based on the arguments presented in these most recent slides -- that Microsoft will be going for much more of a Best Buy audience, with a focus on lower prices and broad compatibility with the widest range of applications and peripherals. If that's the case, though, what's Microsoft doing giving a playbook to the retail chain that might soon become one of its prime rivals?

The answer is that Microsoft wants to disseminate its newest products through as many channels as possible, especially considering that Windows 7 and its ilk represent the company's main chance to reverse its declining revenues. The problem with that is similar to the one facing Microsoft in its deal with Nokia to port Office apps onto Nokia's Symbian OS, even as it pushes its own Windows Mobile 6.5: Assisting your rivals can quickly lead to cannibalization of your market share in other areas. In other words, when Microsoft helps Best Buy compete against Apple and Linux, it may be shooting itself in the foot with regard to its own retail outlets.

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Comments (6)

"... the supposed inexpensiveness of Windows 7-equipped PCs relative to MacBooks"

Supposed? Umm... You'd be hard pressed to prove otherwise. Unless MacBooks drop in price by $1000...

Cory :

FYI...Wine isn't capable with every Windows applications. Plus it's won't do gamers any good. Wine won't solve incapability issues with peripherals.

When dual booting with an Apple computer you still have to pay full price for a copy of Windows. Want to use a virtual machine instead and it will cost you the price of Windows plus virtual machine software. So to run Windows on a Mac it will cost ad additional $200-300.

Face it, more users are better off with Windows.

Jon :

WINE = Wine Is Not and Emulator

Ivan :

Well World of Warcraft works perfectly nice with wine.. And newer windows have suck with peripherals, I have a scanner and tv card, tha my Windows XP X64 and Vista Business X64 won't recognize.. yet they work flawlessly on my 64bit Gentoo system..

Dennis :

Cory - lemme guess, you work for Best Buy and just read one of those cards? (relax, I'm kidding).

I'm not anti-Microsoft or anything, but I do use and like Linux as does my family. All of our systems are dual boot - 2 are XP/Linux Mint; the other 2 are Vista/PC Linux OS. When we need to do something that can only be done in Windows, which is very, very rare, we have the option to log out of Linux and into Windows. Most of what we use is OpenSource Software although we do use Wine (yep, even for some games!!!!) which for us has worked very well for us. All the peripherals work perfectly in Linux including an Hauppage TV/DVR card. It's not anywhere near as difficult as Microsoft or, I guess now Best Buy employees, make it sound.

The "we" in my case that I refer to is myself, and my two daughters ages 11 and 13 and they have no problems using it, installing software or anything else with it. On Linux, none of the boxes have crashed although our older HP a430N has crashed a few times - blue screens of death, in XP. None of our Linux boxes have ever been infected, and as a matter of fact, when we want to work securely, we rely totally on Linux. The same can definitely NOT be said for the Microsoft booted systems; my older daughter's (13 now) XP box, even with relatively expensive, commercial (sorry, not gonna drop a name here)software has had numerous infections over the past 2 years.

Regarding the patching, over the past 2 weeks, I've received 11 patches for the Vista PC's, I'm not sure how many for XP, and about the same number for the Linux boxes. The process in Linux is a bit more transparent and less intrusive, but only because I choose to validate and approve any Windows patches that get installed. Oh, and none of us are computer geeks, my girls are middle school students and I'm a business analyst.

In short, the "helpful comparisons" aren't exactly true and it's too bad that a company such as Microsoft has to lie and saddle up to retailers because they feel threatened by a competitor that has less than a percentage point of market share. Very bad show Microsoft, very bad.

Technically Wrong. World of Warcraft is officially Supported for Linux. This profs how deep Microsoft sinks today -.-

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