CNet quoted Ines Vargas, a program manager at Microsoft with the following: "This was brought to our attention late last week, and since then, we have worked diligently to make the change on the site, which was effective Tuesday night," she said. "It was not a change in support policy. It is reflective of the policy as we understand it.""Our policy, to be blunt and honest, is not the most simple when you start applying it to different products," she said. "We probably should be a little bit clearer here." It took Microsoft over a week to fix this on its web site? Who is running the shop there? Microsoft's responsiveness is deteriorating steadily and it's becoming clear that Microsoft's middle management is incompetent at handling any type of public relations or policy issues.