eWeek Microsoft Watch
Advertisement
Advertisement
November 28, 2005 5:21 PM

Services Microsoft Should, Could (and Just Might) Develop



By now, "The Internet Services Disruption" missive from Microsoft Chief Technology Office Ray Ozzie has been dissected ad infinitum. But we have yet to see Softies or Soft watchers attempt to put any real meat on Ozzie's services bones.

Ozzie itemized several general categories of services into which he believes Microsoft should delve in the coming months/years. These included ad-supported, subscription-based, try-and-buy and portal-style services. In his much-analyzed memo, Ozzie also listed seven "opportunity" categories for these kinds of services.

We thought it might be an interesting exercise to take on the role of the services czars from each of Microsoft's three business units (platform products and services; business; and home and entertainment) who are charged with helping Ozzie develop Microsoft's services game plan.

If we were attempting to populate Ozzie's opportunities matrix (consisting of seven "seamless" scenarios), this is where we'd start:

1. Seamless OS: While Microsoft execs allegedly have considered making Windows itself available as a hosted service, such a scenario seems unlikely after reading Ozzie's memo. Microsoft is looking for services to add to its cash cows, like Windows and Office — rather than risking tinkering with its tried-and-true shrink-wrapped stalwarts. While Microsoft has talked up a number of its planned Windows Live offerings as examples of what to expect in this space, we're thinking that the long-rumored personal/small-business storage service would be a natural here.

2. Seamless Communications: Remember Office Interconnect? The electronic-business-card application that Microsoft pioneered in Japan? Our Office 12 beta testers say that InterConnect could end up as an integrated part of Office 12 (at least the Japanese version). But Microsoft also could opt to make InterConnect a subscription service. We know we'd be first in line for electronic business cards. And there's also the still-unannounced hosted Microsoft small-biz bundle, anchored by VOIP and instant messaging, will likely be one of the next communications services announced by the sleeping software giant.

3. Seamless Productivity: We don't know exactly what Microsoft has in mind on the "Office Live" front. But company execs have dropped some strong hints. Remember those SharePoint application templates — things like employee timesheets, legal-document workflow guidelines, meeting management apps — that the company quietly launched late this summer? We're betting these 30 or so applets will be offered as hosted, subscription-based services for companies who don't want to muck around with SharePoint. We're also betting a little-known, internally-developed and –deployed Microsoft application known as ManagePoint could be another of the hosted productivity apps in Microsoft's pipeline.

4. Seamless Entertainment: We all know Microsoft's Xbox Live subscription gaming service is the model in this category (as well as in the other six scenarios that Ozzie outlined). But there are myriad opportunities for other Microsoft home/mobile services, too. How about gaming services, on cell phones? What about the expected Microsoft Music subscription service? The aforementioned hosted backup and restore service (see Item 1) also could be marketed as a home/entertainment type of offering.

5. Seamless Marketplace: We're expecting Microsoft to field some kind of hosted and/or subscription-based AdCenter offering for folks who don't want to manage their own advertising, lead-generation, etc. There's no way that Microsoft is going to leave the online classified market to Google & Co. There has to be a GoogleBase competitor in Microsoft's line-up. (Anyone out there heard a codename?)

6. Seamless Solutions: Microsoft wants to extend more than just Windows, Office and the Xbox with services. No doubt we will see entities like Microsoft CRM Live, Dynamics ERP Live and Visual Studio Live. But these won't be hosted versions of Microsoft's business and developer products. We bet we'll see more try-and-buy type offerings here. Rent a telemarketer. Rent a compiler for a day/week/month. Have Microsoft provide testing/debugging/security checks on your software.

7. Seamless IT: This is the "managed services" bucket. Microsoft has been piloting a sample desktop-management service, code-named "Energizer." And officials, prior to the Ozzie call-to-action, also hinted that a managed Exchange service could be part of the mix, too.

That's our best-guess list. What kinds of services do you expect Microsoft to introduce in the coming months and years? Should the Redmondians be looking more at the kinds of mail/news/blog offerings that will compete with Google's service line-up? Or should Microsoft play more to its traditional strengths in building up its services stable?

Talk back below or write me at mswatch@ziffdavis.com and
let me know what you think.

TrackBack

TrackBack

http://www.microsoft-watch.com/cgi-bin/mte/mt-tb.cgi/5548

Post a Comment

 
 
RSS Syndication

Advertisement
Advertisement
Microsoft Watch     Contact Us | Advertise | Site Map
Ziff Davis Enterprise