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January 23, 2007 5:32 PM

Next Release of OneCare Won't Support Vista x64



When Microsoft announced that it was ready to roll out Windows Live OneCare Version 1.5 to coincide with the general release of Windows Vista, it omitted one important fact: The product will not support Vista x64 or XP x64.

I received an e-mail this morning from a reader telling me that the OneCare v1.5 beta would not install on his Vista test machine, as it was just for 32-bit systems. "It would be nice, now that 64-bit Vista is set to go, to specify if the software will run properly in 64-bit," he said.

"Has this changed in the final release? It would be nice to know as I have OneCare on all three home PCs, and plan on upgrading all of them to 64-bit Vista," he said.

So I asked Microsoft, which confirmed that, indeed, OneCare v1.5 will not run on Vista x64 or Windows XP x64 for that matter, "although it will support 32-bit Windows on x64 hardware," a Microsoft spokesperson told me.

The spokesperson was also pretty noncommittal about the possibility of x64 support going forward, saying, "We continually evolve OneCare to meet customer demand, though we have no further specifics to share at this time around potential support for x64 in the future."

My colleague Joe Wilcox spoke with Gina Narkunas, the lead product manager for Windows Live OneCare, this evening from London. She told him that "it wasn't a business priority to support 64-bit" because there is "no consumer demand" for a 64-bit version right now.

Narkunas wouldn't give a specific timeline for delivering a 64-bit version. "We're looking at that in the future," she said.

The fact that OneCare v1.5 does not support Vista x64 is interesting, especially given the commitment by company brass to only offer 64-bit versions of its products going forward.

In fact, at the IT Forum in Barcelona in late 2005, Bob Muglia, Microsoft's senior vice president for server and tools, announced that the next version of Exchange, its upcoming Windows Server "Longhorn" Small Business Server and its Centro infrastructure solution for midsize businesses would only be released as 64-bit and optimized for 64-bit hardware.

Earlier that year, Chairman and then Chief Software Architect Bill Gates said, "We are going to see the adoption of 64-bit computing happen quite rapidly, especially on the server side."

Microsoft last year also only released a 64-bit version of its Windows Compute Cluster Server 2003 product.

What are your plans for 64-bit computing, and thoughts on Microsoft's play—or lack of play in some respects—on this front?

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Comments (15)

jane jones :

I'm disappointed to learn this, but I'm sure other vendors will follow through and there'll be other options.

I ran Windows Vista 64 bit betas through RC2 but found little evidence of driver or application support, actual or planned. So I am purchasing Windows Vista 32 bit and recommending it to my customers. The industry simply isn't ready to move to X64 yet and the resounding question is, "Why should we? Where is that must-have application or advanced hardware function that requires 64 bit?" When we must have more than 4 gb of RAM, then we'll have to move. Some servers, video editing and CAD can use the extra RAM now, but most of us can't.

Glenn Davies :

When I start editting large picture files, while keeping Outlook open, a few web pages, my accounting software and other apps (typically 10 to 15 total), I need lots of memory.

When I upgrade my PC for the move to Vista, I am planning to go 64 bit just for the memory and future memory growth.

I would expect that Microsoft would look further ahead than next week in determining the market size.

Bernie :

I purchased and installed Vista 64 - and only then found out that Microsoft neither offers nor plans on providing security support in the form of OneCare for its most advanced operating system. Apparently the Microsoft PR and hype about focusing on security is just that - spin. When will we learn.

I often question whether this whole 64-bit issue is somewhat of a 'chicken and egg' scenario. Which will come first, demand for 64-bit applications, or the supply of 64-bit applications. Right now, the question, since 64-bit applications are not easy to find, is "why should we?" But if 64-bit applications were more common, the question would likey become "why wouldn't we?" In fact, I see this as less of a demand-create-supply situation, and more supply-create-demand.

Microsoft has created the supply of a 64-bit OS. And now while Microsoft waits for the demand of 64-bit applications, their competitors are going to start supplying them. The supply of applications will then create the demand Microsoft has been waiting for. But of course by that time, the competitors will already have a foot (or perhaps a leg) in the door, and Microsoft will have to play catch-up.

Ryan Spooner :

I couldn't agree more with Patrick. Where do Microsoft think this demand for 64-bit is going to come from? I mean at present there is very little if any developer support for 64-bit, so why would the average user switch to it? I for one am not switching to 64-bit windows until all the tools I require (anti virus, firewall, etc) are all in place and ready.

Come on Microsoft, get a grip!

Adey :

Microsoft left me disappointed by not providing OneCare for 64-bit Vista. Particularly as it was simply "expected" and I was careless enough not to verify OneCare support.

It's Microsoft's loss. I've had to go with Trend Micro Antivirus.

Zachary :

It would be nice if they would have marked the box to tell you that it is not for 64-bit machines. I purchased a retail box, took it home to install it, and only then found out that it was not for my installation. There is no mention anywhere on the box that it does not support the x64 version of Vista.

Jeremy :

That is a huge problem Zachary. If developers aren't going to support 64 bit (including MS) then they should at least acknolodege the fact the 64 bit is out there and let the consumer know if their product will run on it.

I was pretty amazed onecare didn't support x64. I thought MS's strategy for Vista was to ensure the x64 version would become a mainstream option.

I've actually had great success with x64 - all my devices work (apart from an old HP scanner that doesn't work on x86 either) - webcam, 7.1 sound, tv remote, dvb twin tv card, wireless, printer, usb stuff etc.

Also most sw with the exception of
- a workable solution to control graphics card fan (nvidia) ie rivatuner, ntune etc
- carbonite - now fixed.

So for a brand new strategic MS product not to support it is stunningly good PR. Big time screw up IMO. Left hand, right hand?

Bomber :

I have just bought the top edition of VISTA and also Onecare. it clearly states on the OC box, VISTA supported, but, fgs it doesn't say it's 32bit only until I you try to install it, what a neck MS has really. a waste of £250 for vista n £40 for onecare. BTW it also does NOT support the Print reader in 64b either!!! another waste of hard earned cash.

Yours Peter UK

Chris :

I am very disappointed in Microsoft's decision regarding 64 bit Vista Ultimate and Onecare. I have purchased a subscription that I will not be able to use with this version of Vista. I have had windows since the first one came out and was a DOS user prior to that. I am really amazed at all the money I have spent and then to come to this point, but I am more amazed that a company that has so much money and resources would ever put out a product that they know well in advanced they cannot support. I am questioning the loyalty that Microsoft is stating to the 64 bit enviroment and wonder if they are not just going after the almighty dollar and look who is top dog in the 64 bit industry. Shame on you, Bill!

Fan Damme :

Maybe a class action law-suit which would be in keeping due to Microsoft's mis-representation in this respect would bring Microsoft around to where it should be - fully supporting all of it's technologies.

Could Norton's threatened legal action when OneCare first came out had anything to do with this?

Joe :

I too say shame on you Mr. Gates. How dare you come out with a 64 bit product and then not support it. I have also been with Mr. Bill since the beginning and have always upgraded to his next release. I work with video and graphics that is why I had a 64 bit machine custome built, now nothing works. I barely got my ati card to work, no sound card would work, the dedicated recording hardware does not work, sits on the top cabinet ready to be tossed in the garbage. What a shame MR. Gates you should be asshamed of yourself. I too feel it would be good for a law suit against Microsoft. Unhappy customr joe

Good info and well presented, for more quality free info on pc security related issues have a look here.

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